Absolutely! Here’s a clear, customer-friendly Return & Exchange Policy for your jewelry brand, tailored for Indian customers, mentioning:
2-day return
7-day exchange
No returns/exchanges on earrings for hygiene reasons
Return & Exchange Policy – Celvora
Effective Date: [Insert Date]
We want you to absolutely love your jewelry from Celvora! But if something isn’t quite right, we’re here to help. Please read our return & exchange policy carefully before making a purchase.
✨ Returns – 2 Days Only
We offer a 2-day return window (from the date of delivery) on eligible products.
✅ Eligible for Return:
Products that are unused, unworn, and in original packaging with tags intact.
Items that arrived damaged or incorrect (must be reported within 24 hours of delivery with unboxing video).
❌ Not Eligible for Return:
Earrings – due to hygiene and safety reasons.
Custom-made or discounted products.
📩 How to Request a Return:
Email us at hello@celvora.com or DM us on Instagram @celvora.official with your:
Order number
Reason for return
Unboxing video (for damaged/defective claims)
Once approved, we’ll share return shipping details. Return shipping charges will be borne by the customer unless the item is damaged or incorrect.
♻️ Exchanges – 7 Days Only
We offer 7-day exchanges on eligible products (excluding earrings).
If you’d like to exchange your item for another size or design, please reach out within 7 days of delivery. Exchanges are subject to product availability.
Return shipping for exchanges is to be handled by the customer.
🚫 Important Notes
Items must be returned in original condition with no signs of wear.
Once we receive and inspect the return, we’ll initiate your refund to the original payment method (for returns) or process your exchange within 3–5 working days.
We reserve the right to reject returns if the product is not in its original condition.
