At Celvora, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, interact with us on social media, or make a purchase.
By using our services, you agree to the terms of this policy.
1. Information We Collect
We collect the following information when you interact with us:
Personal Information: Name, contact number, shipping/billing address, email ID.
Payment Details: We do not store your card or UPI details. All transactions are securely handled by third-party payment gateways (like Razorpay, Paytm, etc.).
Device Information: IP address, browser type, location (only for analytics and site improvement).
Order History: Products you’ve purchased, dates, and transaction status.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Send you order updates and tracking details
Respond to your queries or support requests
Improve our website, products, and customer experience
Share updates, offers, or new product launches (only if you’ve opted in)
3. Sharing Your Information
We do not sell or rent your personal data to anyone.
We may share your information only with:
Courier partners to deliver your orders
Payment gateways for secure transactions
Marketing platforms (e.g., email/SMS services) — only with your consent
Legal authorities if required by law
4. Your Rights
You have the right to:
Access or update your personal data
Request deletion of your data (except where legally required)
Opt out of promotional emails or SMS by clicking “unsubscribe” or contacting us
5. Cookies and Analytics
Our website uses cookies (small data files) to:
Remember your preferences
Improve website functionality
Monitor traffic and browsing behavior (via tools like Google Analytics)
You can control cookies via your browser settings.
6. Data Security
We take your privacy seriously. Your data is stored securely, and we use SSL encryption and trusted platforms for all transactions.
7. Contact Us
If you have any questions about this policy or your data, feel free to reach out:
